1. Introduction
At CalenStars, we respect your privacy and are committed to protecting your personal information. We believe users should have full control over their personal data and be able to request its deletion at any time.
This User Data Deletion Policy explains how you can request the removal of your personal information and data associated with CalenStars Digital Marketing Services, including our WhatsApp Business API integration, messaging automation platform, customer communication tools, and other connected services.
We are committed to handling all deletion requests responsibly, transparently, and in accordance with applicable data protection laws.
Table of Contents
2. How to Request Data Deletion
If you wish to delete your personal information or data associated with CalenStars, you can submit a data deletion request through our support team.
To request deletion, follow these steps:
- Contact our official CalenStars support team through our website or support email.
- Use the subject line: “Data Deletion Request”.
- Provide the email address associated with your CalenStars account.
- Include your registered WhatsApp Business account details, if applicable.
- Clearly mention that you want your personal data and associated account information deleted.
Our team will review your request, verify your identity where necessary, and initiate the appropriate deletion process.
3. Information We May Delete
Depending on the services you use and the nature of your request, the following information may be eligible for deletion:
Account Information
- Full name and registered email address.
- Account profile information.
- Login and account-related information.
- Business profile details stored on our platform.
WhatsApp Business Integration Data
- Connected WhatsApp Business account information stored by CalenStars.
- WhatsApp Business phone number configuration details.
- Business integration settings and associated records.
- WhatsApp automation configurations associated with your account.
Customer and Contact Information
- Customer contact details stored on our platform.
- Contact lists and imported customer information.
- Customer tags, segments, and custom fields.
- Stored lead information.
Messaging and Automation Data
- Conversation records stored on our platform.
- Message-related information and associated metadata.
- Automated messaging workflows.
- Chatbot configurations and automation history.
Other Personal Information
- User preferences and account settings.
- Information collected through your use of CalenStars services.
- Other personal information associated with your account.
The exact information eligible for deletion will depend on the data we process and our legal obligations.
4. What Happens After You Submit a Request?
Once we receive your data deletion request:
Step 1 – Request Received
Our support team receives your request and begins reviewing the information provided.
Step 2 – Identity Verification
We may request additional information to verify that you own the account or are authorized to request deletion.
Step 3 – Request Processing
After verification, we identify the relevant personal information and initiate deletion from applicable CalenStars systems.
Step 4 – Data Deletion
Eligible personal information is deleted or anonymized, subject to applicable legal, security, and operational retention requirements.
Step 5 – Confirmation
We will communicate the outcome of your request through your registered email address or another appropriate contact channel.
5. WhatsApp Business API Data Deletion
CalenStars may provide integrations with the official WhatsApp Business Platform through Meta’s APIs.
If you connect your WhatsApp Business account with CalenStars, certain business account information, configuration details, customer contact information, and messaging-related data may be processed through our platform to provide the requested services.
If you disconnect your WhatsApp Business account or request deletion of associated information:
- We will process eligible data deletion requests relating to information stored by CalenStars.
- Connected account information stored on our platform may be deleted.
- Associated automation configurations may be removed.
- Customer information stored within CalenStars may be deleted where applicable.
- Data retained by Meta or other independent service providers is subject to their respective privacy and data retention policies.
Deleting information from CalenStars does not automatically guarantee deletion of information independently maintained by Meta, WhatsApp, or other third-party providers.
6. Data Retention
CalenStars does not intend to retain personal information longer than necessary for the purposes for which it was collected.
However, certain information may need to be retained where required for:
- Compliance with applicable laws and regulations.
- Financial, tax, or accounting obligations.
- Fraud prevention and security purposes.
- Resolving disputes and enforcing agreements.
- Protecting the rights and legitimate interests of CalenStars and its users.
Where retention is legally required, the relevant information will be retained only as permitted or required by applicable law.
7. Third-Party Services
CalenStars may integrate with third-party services, including Meta platforms and other technology providers, to deliver its services.
These third-party providers may independently process certain information under their own privacy policies and terms.
Users should review the privacy and data deletion policies of those providers when requesting deletion of information maintained outside CalenStars.
8. Account Deactivation vs. Data Deletion
Please note that account deactivation and data deletion are not necessarily the same.
Account Deactivation: Disables or restricts access to your CalenStars account without necessarily deleting all associated information.
Data Deletion: Involves removing eligible personal information and associated records from applicable CalenStars systems, subject to legal retention requirements.
If you want your information permanently deleted, please explicitly mention “Data Deletion Request” when contacting our support team.
9. Data Deletion Request for Former Users
Former CalenStars users who no longer have access to their accounts can still request the deletion of their personal information.
You do not need an active CalenStars subscription to submit a deletion request.
Please contact our support team with your registered email address and sufficient information to verify your previous account.
10. Children’s Privacy
CalenStars services are intended for business users and individuals who are legally permitted to use our services.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to CalenStars, please contact our support team so that we can investigate and take appropriate action.
11. Contact CalenStars
If you have questions about this policy, want to request data deletion, or need assistance with your personal information, please contact our support team.
Company: CalenStars
Website: https://calenstars.com
Support Email: business@calenstars.com
Subject: Data Deletion Request
Our team will review your request and communicate the next steps.
12. Changes to This Policy
CalenStars reserves the right to update or modify this User Data Deletion Policy when necessary to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updates will be published on this page with a revised Last Updated date.
By using CalenStars services, you acknowledge that you have read and understood this policy.
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